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Refund Policy

If you are not 100% satisfied with your purchase, you can return the product (in its original condition) and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 14 days from the date you purchased it.

  • Any shipping costs incurred for a return are the responsibility of the buyer. 
  • Please send us an email to customercare@witchesofinsta.com if you would like to organize a refund
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    HERE TO HELP

    Have a question? You may find an answer in our FAQs.
    But you can also contact us:

    Customer Services

    customercare@witchesofinsta.com

    Mon-Fri: 9:00 am - 6:00 pm

    Send us an email

    SHIPPING

    Complimentary worldwide shipping for all orders. We ship from Berlin, Germany with Deutsche Post. Tracking upgrades are available at checkout,

    PAYMENTS
    Accepts the following payment methods:

    Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

    PayPal: Shop easily online without having to enter your credit card details on the website.

    RETURN POLICY

    You can return any item purchased within 14 days of the delivery date. We do not supply return shipping labels.

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    Shipping

    • Complimentary ground shipping from Berlin, Germany 
    • Expected delivery dates vary depending on location. Expect 2 - 4 weeks for delivery outside of the EU.
    • Complimentary shipping is untracked
    • To add tracking to your order, please selected the 'add tracking' option during check-out
    • Digital Products will be available for download as soon as your purchase has been completed. For more information on downloading your order, see our FAQS

    Returns And Exchange

    • Accepted within 14 days of delivery
    • We do not provide return shipping labels

    Drop Us A Line

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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